Refund Policy
INTRODUCTION
At Topsinc, we are committed to providing high-quality finance and accounting services tailored to meet your needs. However, if you are not completely satisfied with our services, this refund policy outlines the terms under which refunds may be considered.
Eligibility for Refunds
We offer refunds under the following circumstances:
Service Not Delivered: If a service you paid for was not delivered within the agreed timeline and no reasonable explanation or rescheduling was provided.
Error in Billing: If there is an overcharge or incorrect billing, a refund will be issued after verification.
Unsatisfactory Service Quality: If the service provided does not align with the agreed terms or deliverables, you may request a refund within 14 days of the service completion date.
Refund Conditions
Refund requests must be submitted in writing to [email protected] with proof of payment and a detailed explanation of your concerns.
- Partial refunds may be issued based on the work already completed and its value.
- Refunds will not be granted for:
- Delays caused by client-provided incorrect or incomplete information.
- Services that have been fully delivered as per the agreed terms.
- Requests made after the 14-day refund window.
Refund Process
- Request Submission: Submit your refund request to [email protected] with all supporting documentation.
- Review: We will review your request within 7 business days and may contact you for additional details if needed.
- Approval or Denial: You will be notified of the outcome of your request via email.
- Processing Time: Approved refunds will be processed within 10-15 business days, depending on your payment method or bank processing times.
Contact Us
If you have any questions about this Refund Policy or need assistance with your refund request, please contact us at:
- [email protected]
- +447491345337
- 11C+12C Mezzanine Floor, Pearl City, Sargodha Road, Faisalabad, Pakistan